What to Expect When You Have a Question
Most account questions fall into a handful of buckets: how deposits clear, what verification looks like, which states can access the lobby, and how to get a payout moving. We've organized this page around those same buckets so you can scan to what matters. When you fund with PayPal or Venmo, the amount shows in your account wallet almost immediately after you
confirm the transfer. Play+ works like a prepaid debit card tied to your account — load it, then use it to fund play or pull winnings back to the same card. Identity verification is a one-time step: upload a government-issued ID and a selfie through the account settings screen. Once cleared, that step doesn't repeat. Access to the lobby depends on whether
online casino activity is permitted under your state's law — eligibility is confirmed during account setup. Players in Pittsburgh who have questions outside these pages can reach our support team directly through live chat inside the app.
- PayPal
- Venmo
- Play+ prepaid
- Account wallet